30-Day Returns

Not quite right? You can return any item within 30 days of delivery for a refund to your original payment method. Items must be unused and in their original packaging.

To start a return, email valentinaandrose@valentinaandrose.com with your order number and we'll send you the return instructions. Return shipping is at the customer's cost.

Damaged or Faulty Items

If your item arrives damaged, faulty or incorrect, email us clear photos within 7 days of delivery and we'll send a replacement or a full refund, at no cost to you.

Refunds

Once your return arrives and is checked, your refund is processed within 5–7 business days.

Full details are in our Refund Policy.