Haven – Chocolate

An oversized carryall in soft cow suede, cut roomy enough for work, travel and everything in between. Two shoulder handles and a zip top keep it simple.

Every Valentina bag is made to last. A little care keeps the leather looking its best for years.

Everyday care

• Wipe your bag with a soft, dry, lint-free cloth to remove dust and marks.
• Keep it away from direct heat and long periods in strong sunlight, which can dry and fade leather.
• Avoid contact with oils, perfume, make-up, hand cream and alcohol-based products.
• Light-coloured leather can pick up colour from dark denim and newly dyed clothing.

If your bag gets wet

• Gently blot (don't rub) the leather with a clean, dry cloth straight away.
• Fill the bag loosely with clean paper so it keeps its shape.
• Let it dry naturally at room temperature. Never use a hairdryer, heater or direct sun.
• Once fully dry, buff lightly with a soft cloth.

Stains and conditioning

• Never use household cleaners, wet wipes, solvents or abrasive materials.
• Every few months, apply a small amount of colourless leather conditioner made for smooth leather. Test it on a hidden area first.
• Suede and nubuck should only be cleaned with a soft suede brush. Do not use conditioner on them.
• For heavy stains, take your bag to a professional leather specialist.

Storage

• Store your bag in its dust bag, in a cool, dry place.
• Fill it with paper to hold its shape, and keep the strap or handles relaxed.
• Don't store it in plastic, as leather needs to breathe.
• Don't hang it by its strap for long periods.

Questions about caring for your bag? Email us at valentinaandrose@valentinaandrose.com.

Complimentary shipping
All orders ship free, worldwide.

Delivery time
Standard shipping takes 5 to 7 business days. These are estimates, not guarantees, and times vary by location.

Tracking
You'll receive a tracking number by email once your order ships. Please allow 48 to 72 hours for tracking to update. Multiple items may arrive in separate packages.

Duties and taxes
All orders ship Delivered Duty Paid (DDP). We cover all import duties, taxes and customs fees, so there's nothing extra to pay on delivery, wherever you are.

Delays and lost packages
We don't refund delays caused by carriers or customs. If tracking shows Delivered but your package hasn't arrived, please wait 24 hours before contacting us.

Contact
For order inquiries, email valentinaandrose@valentinaandrose.com